The Client Revolution

DYNAMIC VALUE… THE NEW CLIENT CURRENCY!

Discover strategies the No.1 companies use to generate extreme client loyalty, dominate their markets and maintain profits. International author, speaker and expert Darrell Hardidge, shares over 2 decades of success in growing business loyalty. In this breakthrough book, Darrell shares his insights for maximising client retention and explains why just having goodwill is not enough. This book will change the way you think and before long you will be joining the revolution.

You’ll learn:

How the Client Revolution changes the way companies engage their markets to maintain extreme loyalty
The keys to getting the edge in your market – now the rules have changed
The 7 steps to climbing the ladder to Dynamic Value and market domination
About the new measure of service value and why measuring for Client Satisfaction is a melting iceberg
Why Adapting Client Equity is your new measurement to predict client behaviour and is the fastest way to maximise client value
How to harness Positive Deviance, tap into your human goldmine and fast track your sales process
4 simple steps to generate 20% growth year on year with the Compounding Revenue Formula.

About the Author

Darrell Hardidge

Darrell has invested over two decades of his business career in developing and improving businesses. He has studied and worked with global entrepreneurs who are recognised as the best of the best. The opportunity to learn from these individuals has enabled Darrell to develop a very diverse and strategic approach to client loyalty that is outside the constraints of commonplace thinking. His creation of the Dy-Val ladder is an example of connecting complementary theories and processes into one methodology.

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The Client Revolution

The Client Revolution

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